The Patrick-Murray Administration announced the launch of the new Commonwealth Connect app on Dec. 17. Lt. Gov. Timothy Murray said the app is an innovative opportunity to collaborate, regionalize and help maintain local services that will be delivered more effectively and efficiently.
According to the governor’s office, today, 20 percent of all quality of life requests that Boston receives from its residents comes from the Citizens Connect app, resulting in more than 35,000 improvements to Boston neighborhoods. Residents can report issues using the same app in any of the 35 communities that participate in the program. In addition to a mobile app, participating communities will also receive a web-based app that can be used on desktop computers and a work order management system to handle the requests.
Through the grant, these products will be provided to each community for three years for free.
Participating cities and towns include Ayer, Barnstable, Braintree, Brookfield, Chicopee, Clarksburg, Easton, Everett, Fall River, Fitchburg, Framingham, Halifax, Haverhill, Holliston, Lexington, Malden, Medway, Melrose, Middleborough, Nantucket, New Bedford, Newton, North Adams, Northampton, Orange, Revere, Somerville, Taunton, Wakefield, Watertown, West Boylston, Westborough, Whitman and Woburn.
According to the governor’s office, Commonwealth Connect is being developed in partnership between the City of Boston & See Click Fix. Based in New Haven, CT, See Click Fix is one of the pioneers of apps and services that allow residents to act on issues they see in their neighborhoods.