Just after celebrating nine years of business in Haverhill in August, Hall Mailing and Fulfillment on Ward Hill was honored as the Small Business of the Month for September by the Greater Haverhill Chamber of Commerce.
HMF has a 1 in 11 chance at being named the chamber's Small Business of the Year when the organization hosts its awards breakfast on Friday, Feb. 5, at 7:30 a.m. at Michael's Function Hall on Alpha Street.
Hall Mailing and Fulfillment, owned by Doug Hall, focuses primarily on direct mail, fulfillment and warehousing. Two years ago, the company added digital printing to its list of services.
"Our team of employees has cumulative about 80 years of knowledge in the business," Hall said. "We have a team of experts that can help new and existing clients."
Hall has 14 full-time employees and uses temp services as different larger projects arise.
He said the key to success in his line of work is staying on top of industry trends coupled with a knowledge of the client.
"We're able to handle more of a one-on-one relationship," Hall said. "We can really cater to and listen to what the customer's needs are."
HMF works with businesses of all sizes in the region, in a variety of different markets. They also offer a discount to other chamber members as a thank you for all the Haverhill Chamber has done to help them.
"They've helped us get our name out there, through advertising and the various events that they hold," Hall said. "They've helped us meet a lot more clients out there and that has increased our customer base."
Hall has seen the local community embrace businesses like HMF.
"When it comes to the smaller businesses, there is still a lot of loyalty out there," he said.
In return, Hall pledges to stay loyal to his patrons.
"You have to communicate with your clients," he said. "They are your clients. They're the ones that are helping you grow your business. You need to stay on top of that relationship. You need to continually ask 'what can we improve on? What can we reduce or eliminate? What's working? What's not working?' Asking questions is huge in staying at the top," he said.
For more information on Hall Mailing and Fulfillment, visit hmfprinting.com.