Jaffarian Volvo is tops again.
The local car dealership has received the 2018 Volvo Excellence Award from Volvo Cars USA for a third consecutive year. The award recognizes those who deliver exceptional results in all aspects of a dealership's operations.
Jaffarian Volvo is the only New England Volvo Dealership to receive the award in their category for exceeding both Volvo sales and customer satisfaction goals three years in a row.
"The Excellence Award winners are recognized as leaders in our journey to firmly establish Volvo Cars as a best in class brand,'' said Anders Gustafsson, president and CEO of Volvo Cars USA. “The retailers who have joined this exclusive circle of excellence in the past have been pivotal in driving our brand, business and customer experience forward, acting as true leaders in Volvo Cars transformation journey.”
The award qualifications include exceeding sales expectations and customer satisfaction for sales and service; achieving outstanding parts and accessories sales; and ensuring that each Jaffarian Volvo employee met Volvo's extensive training requirements.
“We are grateful for the continued support of our employees and customers that made this honor possible,” said Gary Jaffarian, president and CEO of Jaffarian Volvo Toyota. “Our employees have embraced the fourth-generation commitment to excellence that people have come to expect from Jaffarian Volvo. We are proud of the exceptional level of service, which is second to none, that our employees provided across all departments for each of the 12 months of 2018.''
Jaffarian Volvo is one of only four multigenerational dealerships among the nearly 300 dealerships across the United States to have the original family owners for 60 or more years.